Refund policy

Return & Exchange Policy

Our policy is valid for 14 days from the date of delivery. If 14 days have passed, we unfortunately cannot offer an exchange or store credit.

We do not offer cash or card refunds. All approved returns are processed as store credit or exchange of pieces only. Store credit is valid for 1 year from the date it is issued.

Eligibility for Return or Exchange

To be eligible for a return or exchange:

  • The item must be unused and in the same condition that you received it.

  • It must be in the original packaging.

  • You are responsible for the cost of the return shipping label.

We will not process an exchange or store credit if:

  • The item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

  • The item is returned more than 14 days after delivery.

Non-Returnable Items

For hygiene and safety reasons, all earrings are final sale and cannot be returned or exchanged.
Additional non-returnable items include:

  • Sale items

  • Any item marked “Final Sale”

ALL SALE ITEMS ARE FINAL SALE.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us right away so we can assist you.
Please include clear photos of the damaged or incorrect item for review.

How to Start a Return or Exchange

To start your return or exchange, please email us at:

customer.utopiajewelry@gmail.com

Use the subject line:

  • Return – [Your Order Number] or

  • Exchange – [Your Order Number]

We reserve the right to deny unreasonable returns or exchanges.